Terms and Conditions

All products are subject to availability

Payment terms
ALL accounts are due for payment ON or BEFORE the 28th day from the date of the invoice.
ALL GOODS remain the property of Stromsholm LTD until paid for in full.
ALL PRICES are subject to change without notice, due to currency fluctuation.
ANY OVERDUE accounts or part thereof may be subject to interest @ 3% over base per month compound.
IF YOUR cheques should “bounce”, a charge of £20 will be added to your account.
ANY ERRORS, OMISSIONS, OR SHORT DELIVERY MUST be notified and then confirmed in writing within 3 days.

UK mainland - Standard delivery

Orders weighing 0 - 749g = £3.36
Orders weighing 750g - 29.99kg = £7.15
Orders weighing 30kg - 59.99kg = £12.65
Orders weighing 60kg - 89.99kg = £18.15
Orders weighing 90kg - 119.99kg = £23.65
Orders weighing 120kg - 149.99kg = £29.15
Orders weighing 150kg - 179.99kg = £34.65
Orders weighing 180kg - 209.99kg = £40.15
Orders weighing 180kg - 209.99kg = £60.00

FREE standard delivery in UK mainland for orders over £199. However restrictions on big or bulky items may apply.
Scottish Highlands and Islands - surcharges applicable. A member of the sales team will contact you with qoute for delivery once calculated.

FREE standard delivery in UK mainland is also invalid when used with The Apprentice Club's 10% discount.

Scottish Highlands and Islands

Orders weighing 0 - 749g = £13.25
Orders weighing 750g - 29.99kg = £20.00
Orders weighing 30kg - 59.99kg = £32.00
Orders weighing 60kg - 89.99kg = £44.00
Orders weighing 90kg - 119.99kg = £56.00
Orders weighing 120kg - 149.99kg = £68.00
Orders weighing 150kg - 179.99kg = £80.00
Orders weighing 180kg - 209.99kg = £92.00
Orders weighing 180kg - 209.99kg = £104.00

Scottish Highlands and Islands areas include:
AB 30-38, 41-56
FK 17-21
G 83
GY 9
HS 1-9
KA 27-28
KW 0-99
PA 20-99
PH 15-99
TR 21-25

Items requiring a pallet will be charged accordingly to post code area below.

Local area: AL EN, HP, LE, LU, MK, NN, SG
Half pallet: £31.00
Full Pallet: £37.00

Area 1: B, BA, BB, BD, BL, BS, CB, CH, CW, DA, DE, DN, DY, GL, GU, HD, HX, IG, KT, L, LN, LS, M, NG, OL, OX, PE, PR, RH, RM, S, SN, SK, SL, ST, TF, WA, WD, WF, WN, WR, WS, WV
Half pallet: £35.00
Full Pallet: £41.00

Area 1A: London N1, NW1, SE11, SW1A, W2
Half pallet: £47.00
Full Pallet: £57.00

Area 1B: London E1-98, N0, N2-22, NW0, NW2-11, SE0, SE2-10, SE12-28, SW (EXCEPT SW1A) W0, W1, W3-14, BR, CR, HA, SM, TW, UB
Half pallet: £39.00
Full Pallet: £44.00

Area 2: BH, BN, CF, CM, CO, CT, DH, DL, DT, FY, HG, HR, HU, IP, ME, NE, NP, PO, RG, SO, SP, SP, SR, SS, TA, TN, TS, YO
Half pallet: £40.00
Full Pallet: £47.00

Area 3: CA, EX, LA, LL, PL, TN, TQ
Half pallet: £50.00
Full Pallet: £60.00

Area 3A: LD, SA, SY, TR. London E0, EC, SE1, W1A, WC
Half pallet: £60.00
Full Pallet: £65.00

Area 4: DG, EH, FK, G, KA1-26, KY, ML, PA1-19, TD
Half pallet: £60.00
Full Pallet: £70.00

Area 5: AB0-25
Half pallet: £80.00
Full Pallet: £87.00

Area 5A: AB30-56, IV1-39, IV52-54, KW1, KW14, PH19-41, PA21, PA33, PA34-40
Half pallet: £80.00
Full Pallet: £87.00

Area 6: DD, PH1-18
Half pallet: £80.00
Full Pallet: £87.00

Returning goods
Goods may be returned for credit only with prior agreement, and will be subject to a 10% handling fee.

Each time you use or cause access to this website, you agree to be bound by these Terms and Conditions, as amended from time to time with or without notice to you. In addition, if you are using a particular service on or through this website, you will be subject to any rules or guidelines applicable to those services and they shall be incorporated by reference into these Terms and Conditions. Please see our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

Our website and services provided to you on and through our website on an "as is" basis. You agree that the owners of this website exclusively reserve the right and may, at any time and without notice and any liability to you, modify or discontinue this website and its services or delete the data you provide, whether temporarily or permanently. We shall have no responsibility or liability for the timeliness, deletion, failure to store, inaccuracy or improper delivery of any data or information.

In order to use this service, you must register and agree to provide truthful information when requested. When registering, you explicitly agree to our Terms and Conditions, which may be modified by us from time to time and available here.

Registration data and other personally identifiable information that we may collect is subject to the terms of our Privacy Policy.

You are responsible to maintain the confidentiality of your password and shall be responsible for all uses via your registration and/or login, whether authorized or unauthorized by you. You agree to immediately notify us of any unauthorized use or your registration, user account or password.

You agree that our website may expose you to Content that may be objectionable or offensive. We shall not be responsible to you in any way for the Content that appears on this website nor for any error or omission. You explicitly agree, in using this website or any service provided, that you shall not:
(a) Provide any Content or perform any conduct that may be unlawful, illegal, threatening, harmful, abusive, harassing, stalking, tortious, defamatory, libelous, vulgar, obscene, offensive, objectionable, pornographic, designed to or does interfere or interrupt this website or any service provided, infected with a virus or other destructive or deleterious programming routine, give rise to civil or criminal liability, or which may violate an applicable local, national or international law;(b) Impersonate or misrepresent your association with any person or entity, or forge or otherwise seek to conceal or misrepresent the origin of any Content provided by you;(c) Collect or harvest any data about other users;(d) Provide or use this website and any Content or service in any commercial manner or in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorized advertising without our prior written consent;(e) Provide any Content that may give rise to our civil or criminal liability or which may constitute or be considered a violation of any local, national or international law, including but not limited to laws relating to copyright, trademark, patent, or trade secrets;(f) Infringe on any copyrights or intellectual property rights.

Goods and services of third parties may be advertised and/or made available on or through this website. Representations made regarding products and services provided by third parties are governed by the policies and representations made by these third parties. We shall not be liable for or responsible in any manner for any of your dealings or interaction with third parties.

You agree to indemnify and hold us harmless, our subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders from any claim or demand, including reasonable legal fees, that may be made by any third party, that is due to or arising out of your conduct or connection with this website or service, your violation of these Terms and Conditions or any other violation of the rights of another person or party.

You understand and agree that your use of this website and any services or content provided (The "Sevice") is made available and provided to your at your own risk. It is provided to you "as is" and we expressly disclaim all warranties of any kind, implied or expressed, including but not limited to the warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that any part of the service will be uninterrupted, error-free, virus-free, timely, secure, accurate, reliable, of any quality, nor that any content is safe in any manner for download. You understand and agree that neither us nor any participany in the Service provides professional advice of any kind and that use of such advice or any other information is solely at your own risk and without our liability of any kind. Some jurisdictions may not allow disclaimers of implied warranties and the above disclaimer may not apply to you only as it relates to implied warranties.

You expressly understand and agree that we shall not be liable for any direct, indirect, special, incidental, consequential or exemplary damages, including but not limited to: damages for loss of profits, goodwill, use, data or other intangible loss (even if we have been advised of the possibility of such damages), resulting from or arising out of; (I) The use of or the inability to use the Service; (II) The cost to obtain substitute goods and/or services resulting from any transaction entered into on or through this Service; (III) Unauthorized access to or alteration of your data transmissions; (IV) Statements of conduct of any third party on the Service, or; (V) Any other matter relating to the Service. In some jurisdictions, it is not permitted to limit liability and therefore such limitations may not apply to you.

We reserve all of our rights, including but not limited to any and all copyrights, trademarks, patents, trade secrets, and any other proprietary right that we may have in our website, its content, and the goods and services that may be provided. The use of our rights and property requires our prior written consent. We are not providing you with any implied or express licenses or rights by making services available to you and you will have no rights to make any commercial uses of our website or service without our prior written consent.

If you believe that your property has been used in any way that would be considered copyright infringement or a violation of your intellectual property rights, our copyright agent may be contacted by Stromsholm. The copyright holder must provide us with all of the following information:
(a) A signature of a person authorized to act on behalf of the owner of the copyright that is allegedly infringed.(b) Identification of the material that is claimed to be infringing or is the subject of infringing activity and that should be removed or access to which should be disabled, with information to allow us to locate the material.(c) Contact information for the person giving the notification, such as an address and telephone, and, if available, an email address at which such person may be contacted.(d) A statement that the person giving the notification has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.(e) A statement that the information in the notification is accurate and, under penalty of perjury, that the person providing the notification is authorized to act on behalf of the owner of the copyright that is allegedly infringed.

You agree that these Terms and Conditions and any dispute arising out of your use or misuse of this website or our products or services shall be governed by and construed in accordance with local laws where the headquarters of the owner of this website is located, without regard to its conflict of law provisions. By registering or using this website and service you consent and submit to the exclusive jurisdiction and venue of the county or city where the headquarters of the owner of this website is located.

(I) In the event that these Terms and Conditions conflicts with any law under which any provision may be held invalid by a court with jurisdiction over the parties, such provision will be interpreted to reflect the original intentions of the parties in accordance with applicable law, and the remainder of these Terms and Conditions will remain valid and intact; (II) The failure of either party to assert any right under these Terms and Conditions shall not be considered a waiver of any that party's right and that right will remain in full force and effect; (III) You agree that without regard to any statue or contrary law that any claim or cause arising out of this website or its services must be filed within one (1) year after such claim or cause arose or the claim shall be forever barred; (IV) We may assign our rights and obligations under these Terms and Conditions and we shall be relieved of any further obligation.

By continuing to browse or otherwise accessing the website, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, leave this website now. By logging into the Free Webstore Control Panel or using any Free Webstore you signal that you accept these Terms and Conditions in full.

From time to time, Free Stromsholm's servers must be disabled for updates - i.e. important security updates or software upgrades. Where possible, notice will be given of this down-time and store fronts will be kept open. An example of an update which will receive no notice is a critical security update which closes a loophole detrimental to our shoppers' security or experience.

Returns Policy

Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.

Returns (refunds and exchanges)
If you are unhappy with your item, please let us know. Our Returns Policy gives you 30 days to return or exchange an item bought online with a valid receipt. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.

To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items.

To complete your refund or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, which is damaged or missing parts for reasons not due to our error; and
  • Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@stromsholm.co.uk

Sale items
We do not offer refunds for sale items, unless they are faulty.

Exchange (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an email at sales@stromsholm.co.uk and post your item to:
Stromsholm Limited, Wood Court, Chesney Wold, Bleak Hall, Milton Keynes MK6 1NE.

To return your product, please mail your product to: Stromsholm Limited, Wood Court, Chesney Wold, Bleak Hall, Milton Keynes MK6 1NE with your details and reason for returning.

You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

  1. POLICY for www.stromsholm.co.uk

    At Strömsholm we are committed to ensuring and protecting your privacy at any time you are on our website or communicate electronically with our personnel. This Privacy Policy has been provided and approved by the employment contracts and internet contracts experts at LegalCentre.co.uk.
    Our Privacy Policy is contained below and provides a detailed explanation as to how we may use your personal information provided to us or any we collect through legal means.
    Updates of our Privacy Policy are completed frequently, thus you should peruse this Policy habitually.

    1. Information We Collect from You
    Data can be collected and processed when our website is in operation by you. The following are approved methods of collection:
    1.1 If you register for information or complete a purchase, by filling out a form we can collect the information provided.
    1.2 Traffic data, weblogs, location data, and any other communication can be collected. These details come from your visit to our site and any resource tools you use while on the site.
    1.3 Any communication on our website or to personnel allows us to collect information.

    2. Use of Cookies
    Circumstances may arise when we may need to gather information about your computer to help provide appropriate services or products to you. The data gathered is solely statistical data, which may be shared with advertisers.
    The facts collected about you are statistical only. No identifying information will be shared about our visitors and how they made use of our site. No personal details will ever be shared.
    Cookies are used to collect general online usage by using a cookie file. If used this cookie file is downloaded without prompting. It will be placed on your hard drive with information transferred to the hard drive allowing the cookies to be used for data collection. A cookie is used to improve any services/ products, or overall website characteristic we offer you.
    Any computer has the option to decline cookies. Your web browser options include an “enable” button to decline cookies. It is imperative that you understand by declining cookies you may be limiting your access to sections of our website.
    If our advertisers use cookies it will result from a click on their advertisement, and we do not have control over their cookies if used.

    3. Use of Your Information
    Information stored and collected about you allows us to improve our services or products for you. Added to this parameter, we may use your information for the following purposes:
    3.1 Any commitment we make on a contracted basis.
    3.2 If information is requested from our website concerning services or products offered, we may use your data. Products or services which may be of interest to you can also deem a communication from us, if permission has been granted.
    3.3 Notification re- changes or improvements may be sent to you in regards to product or service changes that could affect our service to you.
    3.4 Existing customers can be contacted on the topic of goods or services related to a previous sale, if we feel you might be interested in these additional topics.
    3.5 Added use of your data may include permission for third parties to use your data. This permission would be granted by you in regards to unrelated products or services that may be in your interests. We or third parties can only contact you in regards to this information if consent has been provided for information collection.
    3.6 Third party contact or communications from our website, as a new customer, is only made if you have granted us permission. These communications are only offered for information you consented to and no other unrelated information.
    3.7 Data that you do not want us to use or third parties to use can be withheld, once consent has been given regarding our collection of your data. We will always provide you with an opportunity to decline communications and our or third party data usage.
    3.8 Identifiable data, which could be used to disclose who you are, is never shared. We only provide statistical related data about our visitors to third parties like advertisers to ensure your privacy.

    4. Storing Your Personal Data
    4.1 Outside of the European Economic Area are places for storing and processing data we collect from you. We may take advantage of these outside areas, allowing a staff to process data collected from you. These processors may work for our suppliers. The transfer of this data may include processing and completing your order on our site, such as utilising your payment information or offering support services. We take all reasonable processes to ensure your data is secure and in agreement with our Privacy Policy as outlined here.
    4.2 Secured servers are used by our company to ensure proper data storage. Information on transactions is kept encrypted for safety measures.
    4.3 Transmission of data on the internet can never be ultimately secure. We do not and cannot guarantee security of information collected electronically or transmitted; however, we take all necessary steps to provide the best security available. As a result of our inability to guarantee safety, you are submitting information to us at your own risk. Where needed a password may be necessary to access areas of our site. You are responsible for the safety and confidentiality of the password you generate.

    5. Disclosing Your Information
    5.1 Personal information to third parties may be disclosed:
    5.2 This disclosure occurs when we sell all or a section of our business or assets to a third party.
    5.2.1 Personal information can be offered to any member of our company, such as subsidiaries, holding companies and their subsidiaries only if deemed appropriate.
    5.2.2 Legal requirements may mean a sharing of your information.
    5.2.3 Lowering credit risk and fraud protection may result in information disclosure.

    6. Third Party Links
    Links might be discovered on our site that belongs to third parties. Any third party website on our site has a privacy policy. You should check their terms. We do not accept liability or responsibility for their privacy policies, based on our lack of control over these third party links.

    7. Access to Information
    The Data Protection Act 1998 was established to govern online electronic communications. The act gives you access to any data we have about you. To gain access to this information a small fee of £10 is needed. This fee allows us to process your request by covering our costs. Contact information is given below, which should be used to gain details about information we hold on you.

    8. Contacting Us
    We welcome and hope you do not hesitate to make any queries, comments or requests you may have regarding this Privacy Policy. Please contact us at sales@stromsholm.co.uk

« Back